We want shopping with Casey Evelynn to feel straightforward.
If there is a problem with your order, please review the information below.
Requesting a Return or Exchange
Before sending any item back, contact:
Please include:
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Your order number
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The product involved
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The Reason for the request
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Photos if the item is damaged, defective, or incorrect
Please wait for return instructions before shipping a product back.
Return Condition
Eligible products should generally be:
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Unused
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Unwashed
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Unaltered
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In good condition
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Returned with original packaging where reasonably possible
Items damaged after delivery by the customer may not qualify.
Restricted Items
Some products may not be eligible for return because of hygiene, customization, final sale status, or other reasonable restrictions.
Applicable legal rights remain unaffected.
Damaged or Incorrect Products
If an item arrives damaged, defective, or incorrect, contact us as soon as possible.
After reviewing the issue, we may offer:
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Replacement
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Exchange
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Partial refund
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Full refund
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Another appropriate solution
Exchanges
Exchanges depend on product availability.
If a replacement is unavailable, we may offer another option or refund where appropriate.
Return Shipping
Customers may be responsible for return shipping when the return is based on personal preference, incorrect size selection, or change of mind.
If the issue resulted from a verified error on our part, we will provide appropriate instructions.
Refunds
Approved refunds are generally issued to the original payment method.
Your bank or payment provider may require additional processing time before the funds appear.
Original shipping charges may not be refundable unless required by law or caused by an error on our part.
Order Cancellations
Contact us as soon as possible if you wish to cancel an order.
Once processing or shipment has begun, cancellation may no longer be available.
Return Contact
Email: caseyevelynn@gmail.com
Website: caseyevelynn.com